Run the Cleaning utility: Option 1: When 'Self-Protection' is ON and Windows is in Normal mode: Open CMD 'as Administrator' Run: cd C:\SentinelCleaner_.exe -t "Site token for diagnostics" -k "PASS PHRASE FROM STEP TWO" Option 2: 2When 'Self-Protection' is OFF or the machine is in Safe mode: Open CMD 'as Administrator' Run: cd C:\SentinelCleaner_.exe -t "Site token for diagnostics" Follow the guidelines on the CMD window To make sure that the cleaner was executed successfully, please run the following: From CMD: echo %errorlevel% From Powershell: $LastExitCode If the error code is different than 0 (zero - successful execution), please make sure to send it over to Support Save the CMD history (as it might be needed for further analysis) Reboot the machine Note: If no Diagnostics are needed please use: -d 0 Sets if diagnostic information is collected. The default is 1 (enabled) and does not have to be added to the command. To run the Cleaner tool without collecting diagnostic information, set d to 0.